Billing Coordinator

• Job Type: Full-time
• Location: Chippenham
• Starting Salary: competitive salary

We are looking for a Solutions Billing Executive to join our Business Solutions and Services Team. This role is integral to supporting the monthly invoice runs for our annuity services and managing the financial aspects of complex solution and service orders. You will collaborate closely with Finance and Sales to ensure we deliver excellent customer service in billing and reporting.

• Support the processing and invoicing of annuity platforms.
• Assist with achieving the Key Performance Indicators set for your area.
• Handle bespoke invoicing requirements for specific customers as needed.
• Respond to customer calls and emails, addressing queries related to invoicing or reports.
• Work closely with the IT supply chain to oversee recurring billing and processes.
• Raise and action disputes with suppliers for incorrect billing and credits.
• Utilise company tools/applications and platforms required for invoicing effectively.
• Maintain a base level understanding of IT.
• Review current billing processes and procedures to identify efficiencies.
• Support with reporting on Solution and Service orders to prevent order backlogs.
• Maintain strong relationships across Finance and Business Solutions & Services to ensure seamless collaboration between billing and service.

• Strong organisational and administrative skills with good problem-solving abilities.
• Adaptability to new situations and the ability to build successful relationships with colleagues, customers, and vendors.
• Ambitious self-starter with a desire for learning and knowledge.
• Ability to work independently and collaboratively, being proactive, enthusiastic, persistent, conscientious, confident, and a team player.
• Good knowledge of Microsoft Excel and working with numbers.

• Hybrid Working (3 days in office/2 days remote).
• Modern office space near the M4 with ample parking.
• Supportive, fun, and hardworking culture with social events.
• Incentives including holidays, vouchers, lunches, and spot prizes.
• Top of the range technology for office and home working.
• Subsidised healthcare/medical benefits.
• Generous annual leave of 25-30 days plus bank holidays, with the option for an additional 2 weeks unpaid.
• Career progression plan with training and mentorship programmes.

To apply for the Solutions Billing Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role to