Accident Management CoordinatorWe are looking for a dedicated Accident Management Coordinator to join a dynamic team. If you thrive in a fast-paced environment and have a knack for process management, this could be the perfect opportunity for you!Office basedCirca £27 - £29k PA( Death in Service, bike to work, company pension). Annual bonus and ‘13th month’ payment Shifts earliest 7-4, latest 9-6 and 1 Saturday morning in 4Key Responsibilities:- Handle inbound calls while meeting agreed business KPI’s.- Provide personalised service to customers addressing their vehicle and driver-related requirements within client parameters.- Efficiently manage the First Notification of Loss process, ensuring all stakeholders are kept informed.- Oversee the repair process, progressing claims from estimate to completion while minimising vehicle downtime.- Promptly process all accident-related invoicing requirements to maintain accuracy.- Serve as the first point of contact for customer inquiries related to accidents and insurance claims.- Coordinate with insurance companies and external parties on behalf of customers, keeping all parties informed about necessary claims.What we are looking for:- Previous experience in accident management is desirable.- Exceptional customer care skills are essential.- Strong process management skills with a keen eye for detail.- Familiarity with the fleet management industry is preferable.- Proficient in PC use, including email, electronic diary management, and internet navigation.- Basic knowledge of Microsoft Office packages (Excel, Word, Outlook) is essential.If you are ready to take the next step in your career and meet the qualifications outlined above, we encourage you to apply!
Back to searchClaim Handler Accident Management
Frankly Recruitment
Posted a day ago, valid for 6 days
Chippenham, Wiltshire SN152LG, England
£27 - £29 per hour
Full Time
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Sonic Summary
- We are seeking an Accident Management Coordinator to join our dynamic team in an office-based role.
- The salary for this position ranges from £27,000 to £29,000 per annum, along with benefits such as death in service, bike to work scheme, and company pension.
- Candidates should ideally have previous experience in accident management and possess exceptional customer care skills.
- The role involves handling inbound calls, managing the First Notification of Loss process, and coordinating with insurance companies.
- Shifts will vary, with the earliest starting at 7 AM and the latest ending at 6 PM, including one Saturday morning shift every four weeks.
