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This Customer Service Advisor role is ideal for an individual seeking an exciting opportunity in the retail sector. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing contact queries, managing stock intake volumes, document control, order processing & handling manual queries.
Client Details
Our client is a reputable leader in the retail industry. It operates on a large scale with a workforce of over 2000 employees. The company is based in Rochdale and prides itself on its commitment to customer service excellence.
Description
Key responsibilities will consist of:
- Providing customer service to customers.
- Efficiently handling customer queries and concerns.
- Data inputting.
- Managing sales and ensuring that targets are met.
- Working closely with the team to meet the company's objectives.
- Onboarding customers.
- Providing high-quality customer service via phone, email and chat
- Handling customer enquiries and complaints in a timely manner
- Assisting customers with product information and purchases
- Updating customer records and maintaining customer databases
- Collaborating with the customer service team to improve customer experience
- Upholding the company's service standards and procedures
- Participating in team meetings and training sessions
- Supporting other customer service initiatives as required
Profile
A successful Customer Service Advisor should have:
- Proven experience in a customer service role within the retail sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused approach
- Proficiency in using computer software and customer service tools
- A positive attitude and the ability to work as part of a team
Job Offer
- Full-time permanent employment
- Basic salary of £25000
- Probation bonus
- Annual bonus, dependent on P&L
- Pension scheme contribution
- Complimentary lunch Fridays
- Wide range of professional opportunities into in-house sales department or administration team
- Onboarding & technical training upon start
- Inclusive company culture & collaborative team
