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Technical Support EngineerChorley£25,000 - £35,000 basic25 days holiday plus banks, Pension, Performance Bonus, 9am – 5:30pm working hours
We are a well-established, family run, growing IT company that specialises in high quality technical support for a wide range of customers across the UK.
Due to planned growth, we are looking for a highly experienced, forward thinking, problem solving IT expert to join are already very technical team.
The role includes:
- Diagnosing and resolving IT issues related to hardware, software, and networking.
- Providing support for operating systems and applications including but not limited to; Office 365, Window Servers, macOS, Linux, emails, printers.
- Assisting end-users via phone, email, or remote support tools.
- Managing support tickets and ensuring timely resolution
- Upgrade hardware
- Resolve any software issues for customers
- Installing, configuring, and updating computer systems and software.
- Setting up and maintaining printers, scanners, and other peripherals.
- Managing user accounts and permissions in Active Directory or other directory services.
- Ensuring network connectivity (Wi-Fi, LAN, VPN) and troubleshooting connectivity issues.
- Support customers in a friendly, efficient and professional manner
Experience and skills required for role:
- Proven background in a IT Technical Support role
- Vast amount of knowledge of operating systems such as Windows, MacOS, Linux
- Experience of hardware and software troubleshooting
- Active Directory and User Management experience
- Remote support and IT Tools knowledge and experience
- Full UK Driving license
Should you have the right skills or experience please do apply with a copy of your CV or call Joe Reed at SER Ltd on .
