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Recoveries Specialist
Chorley
Monday - Friday - Flexible hours and Hybrid
Salary - up to £32k DOE plus bonus(average £350 per month)
We are seeking a dedicated Recoveries Specialist to join our clients team in Chorley. They are a very successful Credit Hire company who specialise in all aspects of Motor Claims.
As a Recoveries Specialist, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.
Recoveries Specialist Duties:
- Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
- Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
- Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
- Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
- Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
- Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
- Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
- Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.
Experience needed;
- Solid understanding of credit hire principles and liability is highly desirable.
- Excellent communication and negotiation skills, with the ability to build rapport and influence outcomes effectively.
- Competent in using relevant software and systems, including claims management systems and Microsoft Office Suite.
- A proactive approach to problem-solving and a commitment to delivering exceptional customer service.
Benefits:
- Monday-Friday
- Breakfast provided
- Bonus structure
- 23 days holiday + Bank Holidays + Birthday off work
- Free parking
- 3x Life Insurance
- 6% Pension
- Fully paid training
- Excellent progression opportunities
Please apply for more information
