Service Manager

Henderson Scott

Posted 16 hours ago, valid for a month

Chorley, Lancashire PR72SY, England

£55,000 per annum

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Service Manager - £50-55K - Chorley (Hybrid role)

My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.

Duties & Responsibilities

Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.

Skills & Knowledge

Essential

- MSP Management Experience.

- Solid Technical background.

- Strong commitment top deliver exceptional customer service.

- Ability to adapt to changing and evolving technologies and processes.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Manager - £50-55K - Chorley (Hybrid role)

Apply now in a few quick clicks