Service Manager

Henderson Scott

Posted 19 hours ago, valid for a month

Chorley, Lancashire PR72SY, England

£55,000 per annum

Full Time

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Sonic Summary

The position is for a Service Manager with a salary range of £50-55K based in Chorley, offering a hybrid work model.
Candidates should have prior experience managing a support team within an IT Managed Service Provider (MSP).
The role involves overseeing 1st, 2nd, and 3rd line engineers to ensure exceptional customer service and adherence to service level agreements.
Essential skills include MSP management experience, a solid technical background, and relevant IT certifications such as ITIL or Microsoft 365.
The ideal candidate should be adaptable to changing technologies and processes, with a strong commitment to delivering high customer satisfaction.

Service Manager - £50-55K - Chorley (Hybrid role)

My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.

Duties & Responsibilities

Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.

Skills & Knowledge

Essential

- MSP Management Experience.

- Solid Technical background.

- Strong commitment top deliver exceptional customer service.

- Ability to adapt to changing and evolving technologies and processes.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Manager - £50-55K - Chorley (Hybrid role)

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