Service Manager

Henderson Scott

Posted 9 hours ago, valid for 11 days

Chorley, Lancashire PR7, England

£36,000 - £43,200 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position of Service Manager offers a salary range of £50-55K and is based in Chorley with a hybrid work option.
Candidates should have previous experience managing a support team within an IT Managed Service Provider (MSP).
The role involves overseeing 1st, 2nd, and 3rd line engineers to ensure exceptional customer experience and service delivery.
Essential qualifications include MSP management experience, a solid technical background, and relevant certifications such as ITIL and Microsoft 365 or Azure.
The ideal candidate will have a strong commitment to customer service and the ability to adapt to evolving technologies and processes.

Service Manager - £50-55K - Chorley (Hybrid role)

My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.

Duties & Responsibilities

Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfactionlevels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,providing clear communication.

Skills & Knowledge

Essential

- MSP Management Experience.

- Solid Technical background.

- Strong commitment top deliver exceptional customer service.

- Ability to adapt to changing and evolving technologies and processes.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Manager - £50-55K - Chorley (Hybrid role)

Apply now in a few quick clicks

Service Manager

Senior ICT/Engineer Designer

Funding & Data Officer

Office Manager