Regulatory Support Officer

Regulatory Support Officer

Looking for a career within Licensing? Look no further!

We are currently seeking a dedicated and detail-oriented Regulatory Support Officerto join our team.

In this role, you will provide crucial support across various licensing specialisms, ensuring that all aspects of the licensing process run smoothly and efficiently. This is a dynamic role that includes conducting field visits, gathering and assessing information, supporting investigations, and processing various licensing applications.

Whether you’re an experienced Regulatory Support officer or Administrator looking for a new opportunity to pursue a career within licencing, we would love to hear from you!

Responsibilities

• Conduct field visits and investigations across multiple sites as required.
• Gather and assess information following initial customer contact and triage.
• Support officers in investigations and the administration of license applications.
• Process applications for Temporary Event Notices and taxi/private hire licensing.
• Provide accurate advice on all aspects of licensing.
• Maintain up-to-date and accurate records.
• Manage your workload effectively to meet targets and service demands.
• Ensure all duties are carried out with discretion, integrity, and in compliance with relevant legislation and company policies.

This is a replacement role covering the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep.  With our agile working ethos: you will be spoilt for choice.

You will need…

• A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE Grade C/4 or above, including Maths and English.
• Ability to remain calm and confident in challenging situations.
• Excellent written and verbal communication skills.
• Strong time management skills with the ability to prioritise tasks.
• Competence in using a range of technology and software packages, including Microsoft Office and Google Suite. 

Special Conditions…

• Full UK Driving License and access to a vehicle for work purposes.
• Flexibility to work at various Publica Group locations as required.
• Willingness to work additional hours in line with service needs. 

For more information about this role please see the Job Description/Person Specification.

You will be employed by Publica Group Ltd which was created by four partner Councils (Cotswold District Council, West Oxfordshire District Council, Cheltenham Borough Council and Forest of Dean District Council)  to deliver more efficient and improved services. 

Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.

What can we do for you…

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care 
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.  Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. 

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children.  Safer recruitment practices are applied to all job vacancies

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.