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Customer Support – This well-established Technology company is experiencing huge growth as they continue their expansion.
They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. The company has a very high level of employee engagement.
As well as daily client interaction, the team lies at the heart of a busy operation and the job will see you interfacing with a variety of other departments.
Essentially, it’s a Customer Service position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
The company will provide full training, but they require someone who is fairly ‘tech savvy’ and, at the very least, has a good understanding of MS Office365 - e.g. strong Excel and Word. The desire to learn is key!
The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term.
Your background: Experience of external customer service/support, with strong communication skills.
Location: To begin with (for the initial 2-3mths) this is a an office-based role, while you are training and get up to speed. Going forward, the team works in a hybrid fashion, typically coming in to the office 2 days per week.
Salary: £24,000 to £30,000, depending on experience.
This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to security background checks. Services advertised by Dupen are those of an Agency.
