HR Case Manager

Are you an Experienced HR Professional with excellent knowledge and experience in Case Management, living in the West Country? We have an opportunity for a HR Case Manager to work in a Field-based / Remote role covering the South West of England.

PURPOSE OF ROLE

• Support and guide managers on complex matters, such as capability, serious conduct, employee relations, suspensions, and investigation management. This includes reviewing investigation reports and complex letters or communications.
• Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.
• Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues while at all times considering the commercial constraints of the business and the legal framework

KEY ACCOUNTABILITIES/TASKS

• Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
• Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders
• Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
• Review and prepare letters/ documents in readiness for and after formal hearings and provide feedback to Managers where required
• Record cases accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensure personnel database reflects accurately
• Take every opportunity to coach managers in aspects of people management including communication, robust decision-making, fairness, consistency, and application
• Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures, and guidelines
• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
• Work autonomously whilst using your initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

• Proven track record of managing a range of complex HR cases
• Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers
• Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative whilst at times of challenge can hold your own
• Demonstrate strong partnership working with a variety of stakeholders
• Ideally, CIPD qualified (Level 7)
• Experience in applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
• Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback
• Can evidence-building capability within a coaching framework
• Good analytical and problem-solving skills
• Full UK Driving licence (field-based roles)

Competitive salary

Excellent benefits

Company car

New Ventures Recruitment Ltd, is an equal opportunities employer and is acting as a recruitment agency for this vacancy