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THE ROLE:
- Reporting into the Head of Function, the Customer Services Manager will be responsible for a Customer Services team (headcount of up to 5 people).
- Liaising with key clients of this logistics business.
- Utilisation of KPI's & Processes in order to monitor client relationships.
- Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
- Pro-active Account Management of clients (being the "face of the business" to them).
- Able to understand client needs and respond to them pro-actively and positively.
- Utilising data to inform decisions and also provide regular reports to Senior Management.
- Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
- Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
- Overall Customer Services responsibility for at least 5 heads or more.
- Able to account manage clients in a pro-active & constructive way.
- Able to engage & motivate your people - setting highly professional standards.
- Ability to use data to inform some of your decision-making.
- Able to liaise from shop-floor to Board level.
- Able to challenge your team where appropriate.
- IT savvy - able to produce reports for senior leaders of the business regularly.
- Able to commute to the Cleckheaton area on a daily basis.
- Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 21 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
