Back to search
General Manager Holdens & Co Whalley Café
Holdens & Co is a family owned and run artisan ice cream and café and deli business who have been making award-winning dairy ice cream since 1929.
If you enjoy working for an entrepreneurial business and love the buzz of working in a fast-paced environment but like to have your evenings free for family and fun? Read on.
We have a fantastic opportunity for a permanent General Manager to take ownership of the smooth day-to-day running of our busy café, shop, and ice-cream parlour in Whalley. You will be responsible for driving the commercial performance and ensuring we deliver the very best experience for our customers.
Whats in it for you?
- Competitive salary up to £35K depending on skills and experience
- Performance-related bonus linked to profit
- Good work-life balance no split shifts and only occasional evenings
- Free meals when youre working
- Friendly, family working environment
- Pension scheme never too early to look to those yonder years
- Time to relax over the festive period Christmas Day and Boxing Day in addition to 26 days of annual leave
If you are looking for a fresh challenge, are passionate about creating great customer experiences, can grow a strong team, and enjoy having the autonomy to bring new ideas to life in a growing independent business, then we want to hear from you.This role will report to the Operational Director/ co-owner of the business.
Key responsibilities
- Leading by example, giving constructive feedback and coaching along the way
- Dealing effectively with all levels of customer queries and complaints
- Fulfils all health and safety, hygiene and food safety and Allergens responsibilities in line with procedures and standards
- To be a positive role model for the team, actively looking after the welfare of the team
- Takes responsibility for the introduction and implementation of new initiatives to benefit the business
- Demonstrates a continuous improvement mindset and is proactive in encouraging the team to bring forward ideas to improve/ enhance customer experience
- Recruitment and retention ensuing the right structure and mix of skills
What Youll have
- Experience of working in a similar fast-paced environment, delivering exceptional customer service and experiences
- A passion for hospitality and retail as well as exceptional attention to detail
- Excellent leadership skills proven ability to inspire and motivate others
- An entrepreneurial mindset and a desire to take ownership and responsibility for the business
If you think this could be the role for you, then we would love to hear from you. Please send your CV with a handwritten letter explaining why you are the ideal candidate.
The Closing Date for Applications is Monday, 7th April first Interviews to take place on Wednesday, 9th and Thursday, 10th April.
