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Anderson Knight is working with a leading financial services organisation to hire a dedicated Complaints Resolution Handler. This role reports to the Complaints Team Leader and is vital for resolving customer complaints in line with company procedures.
Working Hours:
- Monday to Friday: 08:00 - 20:00
- Weekends: 09:00 - 18:00
Shifts are assigned on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.
Key Responsibilities:
- Efficiently log, manage, and resolve customer complaints.
- Take ownership of a caseload of complaints, managing them to resolution.
- Strictly adhere to internal procedures and processes.
- Maintain high standards of professionalism and customer service.
- Work closely with internal departments to facilitate resolution.
- Provide regular updates to customers on the progress of their complaints.
- Proactively identify trends and contribute to prevention strategies.
Requirements:
- Previous experience handling complaints from start to finish.
- Strong written and spoken English skills.
- Attention to detail.
- Ability to build relationships.
Benefits:
- 33 days holiday (25 days annual leave and 8 public holidays)
- Birthday day off
- Discretionary bonus
- Up to 20% pension contributions
- Eyecare and PMI benefits
