Back to search
Anderson Knight is pleased to be recruiting for a Part-Time Customer Service role.
Hours:16 hours per week
Shifts: These shifts are set.
- Saturday - 9.30am-5pm
- Monday - 4pm-8pm
- Thursday 5pm-8pm
Responsibilities:
- Deliver an exceptional customer experience, ensuring best-in-class customer service standards are maintained at all times.
- Process customer service activities, ensuring relevant timescales are met, including:
- The daily collection of rentals by direct debit.
- Issuing welcome letters and various correspondence to customers.
- Managing CCA regulatory statements to customers, ensuring completion within the relevant timescales.
- Ensuring all customer details are accurate in the system, with updates reflecting any changes advised by customers.
- Efficiently issuing finance settlement quotes as requested, in line with departmental KPIs.
- Handling customer queries.
- Adhere to contractual processes in line with FCA regulations regarding early termination, the unwind process, and vehicle finance cancellations.
- Ensure all customer calls and communications are accurately logged in the system.
- Ensure accurate Credit Reference Agency reporting and submission of files by or before the deadline date.
- Manage daily asset registration files, ensuring assets are appropriately secured and records are updated or deleted when necessary.
- Address customer requests and queries promptly and consistently across various communication channels.
- Maintain accurate customer data while adhering to Data Protection and GDPR requirements.
- Stay up to date with operational and compliance policies and guidelines through training sessions and updates on regulatory and legislative changes.
- Provide accurate and timely reporting while monitoring departmental trends.
- Work collaboratively with colleagues to foster good working relationships within the team and across the organisation.
- Encourage excellent customer relationships to maximise business service levels.
- Maintain a positive attitude to achieve shared objectives and service standards.
