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Payment Support

Anderson Knight
Posted 19 hours ago, valid for 24 days
Location

Coatbridge, North Lanarkshire ML5, Scotland

Salary

£23,000 - £25,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Anderson Knight is hiring a Payment Support Handler for a leading financial services organization.
  • Candidates should have previous experience in a collections role and a strong understanding of Treating Customers Fairly (TCF) principles.
  • The position offers a salary of £26,000 to £30,000, depending on experience.
  • Working hours are Monday to Friday from 08:00 to 20:00, with weekends from 09:00 to 18:00, and hybrid working arrangements are available after training.
  • Employees receive 33 days of holiday, a discretionary bonus scheme, and 15% pension contributions.

Anderson Knight is collaborating with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role involves supporting customers who are behind on payments, working with them to find solutions that lead to positive outcomes.

Working Hours:

  • Monday to Friday: 08:00 - 20:00
  • Weekends: 09:00 - 18:00
    Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing a 5-6 week training programme.

Key Responsibilities:

  • Conduct collections activities in line with company policies, procedures, and regulatory guidelines.
  • Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
  • Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
  • Maintain performance levels and consistently meet targets, addressing any issues proactively.
  • Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.
  • Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

  • Previous experience in a collections role is preferred.
  • Understanding of the Treating Customers Fairly (TCF) principles.
  • A positive attitude, openness, and transparency.
  • Strong attention to detail.
  • Essential customer service experience.

Benefits:

  • 33 days of holiday (including 25 days of annual leave and 8 public holidays).
  • An additional holiday on your birthday.
  • Discretionary bonus scheme.
  • 15% pension contributions.
  • Eyecare and private medical insurance (PMI) benefits.

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