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Anderson Knight is working with a leading organisation in the financial services sector to recruit a Collections Handler. This role involves helping customers who have fallen behind on payments and working with them to find solutions that lead to positive outcomes.
Working Hours:
- Monday to Friday: 08:00 - 20:00
- Weekends: 09:00 - 18:00
- Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing the 5-6 week training programme.
Key Responsibilities:
- Conduct collection activities in line with company policies, procedures, and regulatory guidelines.
- Manage cases involving customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
- Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
- Maintain performance levels and meet targets consistently, addressing any issues proactively.
- Accurately carry out income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.
- Show excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.
Requirements:
- Previous experience in a collections role is preferred.
- Understanding of the Treating Customers Fairly (TCF) principles.
- A positive attitude, openness, and transparency.
- Strong attention to detail.
- Essential customer service experience.
Benefits:
- 33 days of holiday (including 25 days of annual leave and 8 public holidays).
- An additional holiday on your birthday.
- Discretionary bonus scheme.
- 15% pension contributions.
- Eyecare and private medical insurance (PMI) benefits.
