Sales Administrator

Sales Administrator

• Location: Leatherhead, Surrey (Hybrid working after 3 months)
• Salary: £23,000 - £31,000 (Dependent on experience)
• Job Type: Full-time

We are seeking a dynamic and versatile Sales Administrator to join our team. This role is crucial in managing orders, maintaining customer relationships, and handling various sales administrative tasks. You will also assist with training administration, supporting the team in delivering excellent service to clients. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Day-to-day of the role:

• Efficiently manage and follow up on customer orders received through our e-commerce system.
• Prepare and process quotes for clients and process purchase orders with meticulous attention to detail.
• Collaborate closely with the logistics team to optimize order processing and delivery.
• Maintain and update the customer relationship management (CRM) system to enhance customer interactions.
• Assist the sales team with producing quotes and processing orders.
• Assist with credit control, debt collection, and customer invoicing.
• Establish and nurture customer relationships through regular communication via email and telephone.
• Provide general support to customers and act as the point of contact for internal and external clients.
• Respond to customer inquiries and provide assistance, ensuring timely and helpful responses.
• Book travel arrangements for training courses and prepare training rooms, ensuring all necessary materials are available and set up.
• Occasionally assist on training courses, with travel required for a couple of weeks per year.

Required Skills & Qualifications:

• Proven experience in a sales administration or customer-facing role.
• Proficiency in MS Office (especially Excel and PowerPoint), CRM systems (e.g., HubSpot), and office management software.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with a keen attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Willingness and ability to travel internationally (up to a couple of weeks per year).
• Knowledge of office management systems and familiarity with e-commerce platforms is a plus.

Benefits:

• Flexible working hours between 8.00am- 6.00pm.
• Opportunity for hybrid working after 3 months.
• Competitive salary and growth opportunities within the company.
• Supportive team environment.

To apply for this Sales Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.