CARE OPERATIONS MANAGER

We have a super role for a Care Operations Manager to have full insight of the daily operations of the organisation, maximise the number of carers supported in hours delivered, and ensure full compliance is adhered to. This is an ideal role for someone who currently works or aspires to a role in Senior Operations Management.

This position will report into and be required to meet with Senior Management and our clients Registered Manager on a regular basis to communicate oversight of operations and ensure they have effective governance to fully evidence compliance and positive outcomes for inspections and inspection process.

You will oversee the operational day to day management of professional care support services, ensuring care hour targets are met and continued compliance with relevant legislation.

Your role

• Develop and lead the team of Senior Service Managers.
• Ensure that resources in the organisation are being allocated correctly.
• Manage and ensure there is adequate cover of the out of hours service.
• Work with the Head of Care Operations and Registered Manager to ensure compliance and safe ways of working.
• Establish and maintain effective 360 communication with the operations, training and compliance and contracts team to ensure a robust approach to quality and contractual obligations.
• Offer supervision, coaching and development advice, support, and guidance to direct line management and care staff at all levels.
• Attend networking events to promote the services.
• Work with the Fundraising, Marketing and Communications team to ensure clear direction for Fundraising and grants.
• Review the Service Development Plan with the Training and Compliance Manager to ensure overall compliance across the care team in all aspects of current legislation and The Care Quality Commissions Key Questions.
• Deputise in the absence of the Head of Care Operations & Registered Manager regarding operations.
• Investigate and respond to complaints and compliments in line with company policy.
• Consult with finance to ensure clear reporting and maintenance of budget allocation.
• Be accountable for service provision - to include reporting and analysation on performance. Hold joint responsibility for the waiting list with the Contracts Manager and consult regularly with Contracts Manager to ensure concise and fluid working.
• Attend 'in office’ working days to ensure a thorough and clear approach to the management of the operations team.
• Consult with the Head of HR with any ER concerns within the senior operations team.
• Have overall responsibility for IT devices within operations.
• Produce reports outlining the performance of the care team for submission in the Quality Assurance and Compliance Group.
• Grow and develop services within the care team through increasing delivered hours in accordance with Contracts.
• Attend Senior Management Team and Committee/Subcommittee meetings as required. Complete audits alongside Training and Compliance Manager to ensure a compliance and effective service delivery.
• Oversee timesheet approval process of Senior Service Managers.

Own transport required

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk