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Client Services Assistant
This is an excellent opportunity for a self motiovated, confident proactive candidate to join this progressive Company based in stunning offices in Leatherhead
Overview:Our client is looking for someone to join their team as a Client Services Assistant to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.
路 Based in Leatherhead路 拢25,000路 Hybrid (minimum 1 day in office)路 37.5 hours per week路 Free Parking路 Flexible benefits package (see below for more information)路 Pension Contribution
Job specification: client services assistant路 Assisting Clients within a helpdesk environment路 Responding to customer enquiries by phone and email within SLA鈥檚路 Successfully handling and resolving customer queries and complaints路 Building relationships with key clients and internal employees路 Maintain client user manuals and documents as their requirements change.路 Identify and escalate priority issues to technical support and line manager路 Import of weekly/monthly HR files and running of data processes路 Export/Check/Send monthly Provider and Payroll files to strict deadlines路 Liaise with other teams as appropriate路 Testing client sites following change requests and annual renewals/upgrades路 Monitor the general email inbox and pass emails on to the relevant team/person where necessary路 Gather statistics to show the number of queries coming into the helpdesk and what the most common issues arePerson specification:路 Excellent written and verbal skills路 Adept in using all standard MS Office systems 路 Strong team player 路 Able to work under their own initiative路 Excellent attention to detail
Additional Information:路 Based in Leatherhead路 拢25,000路 Hybrid路 37.5 hours per week路 Free Parking路 Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28路 Birthday day off路 Cyclescheme - choose bike and/or cycling equipment up to 拢3000路 Techscheme - choose a voucher to buy goods Curry鈥檚 or Ikea路 Gymflex - discounted annual gym memberships路 Charitable Giving - donate to your preferred charity a regular contribution from 拢5 per month, or round your pennies from your net pay to donate to the charity of the year!路 opt to join or add family members to the private medical insurance scheme路 Pension with 3% employer contributions 路 Holiday - buy or sell up to 5 days annual leave路 "Byond" card - apply for a pre-paid MasterCard which allows you to get up to 15% cashback on purchases at over 80 retailers路 "MyActiveDiscounts" - get discounts on a range of wellness apps, products and services路 Life assurance 4 x salary路 Income protection 75% of salary
Refer a friend and earn 拢100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a 拢100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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