Client Services Associate

Optima Recruitment

Posted 13 days ago, valid for 6 days

Cobham, Surrey KT113QJ, England

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

Our client is seeking a Client Services Associate to provide helpdesk and administrative support for external clients, ensuring payroll and provider deadlines are met.
The position is based in Leatherhead and offers a salary of £25,000 with hybrid working options, requiring at least one day in the office per week.
Candidates should have strong written and verbal communication skills, proficiency in MS Office, and the ability to work both independently and as part of a team.
The role involves responding to customer inquiries, resolving complaints, and maintaining client documentation while adhering to service level agreements.
A minimum of 1-2 years of relevant experience in a client services or administrative role is preferred.

Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

Based in Leatherhead
£25,000
Hybrid (minimum 1 day in office)
Free Parking
Exceptional company benefits

Job specification:

Assisting Clients within a helpdesk environment
Responding to customer enquiries by phone and email within SLA’s
Successfully handling and resolving customer queries and complaints
Building relationships with key clients and internal employees
Maintain client user manuals and documents as their requirements change.
Identify and escalate priority issues to technical support and line manager
Import of weekly/monthly HR files and running of data processes
Export/Check/Send monthly Provider and Payroll files to strict deadlines
Liaise with other teams as appropriate
Testing client sites following change requests and annual renewals/upgrades
Monitor the general email inbox and pass emails on to the relevant team/person where necessary
Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

Person specification:

Excellent written and verbal skills
Adept in using all standard MS Office systems
Strong team player
Able to work under their own initiative
Excellent attention to detail

Additional Information:

23 days holiday + 1 day per complete year of service to max of 28
Pension

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Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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