Customer Service Administrator

Customer Service AdministratorEpsom, Surrey (Office based, please check you can commute to post code KT19 before applying) £26,000Hours: 9;00-17:30 Monday - Friday 

A highly successful and growing business within the leisure/entertainment sector is looking for an experienced Customer Service / Administrator who is looking for a career and not just a job.It’s a busy and varied role. Previous experience in a similar role along with excellent communication, organisational skills and attention to detail are essential.

Your responsibilities will include:

• Answering emails / phone calls from customers and solving issues
• Follow the complaints procedure and logging all correspondence.
• Liaising with suppliers and couriers to help organise customer requests.
• Provide troubleshooting advice and arranging spare parts to be delivered.
• Logging customers who may require on site engineer visits.
• Dealing with returns – working closely with the supplier and shipping company
• Liaising with Engineers and scheduling installations
• Generating reports for management
• Implement systems and procedures
• Check and respond to Google reviews
• Working on a ticketing system

Skills and experience

• At least 2 years’ customer service experience with an eye for detail
• Excellent customer service
• Handling and resolving problems or experience scheduling
• A technical mind would be an advantage
• Able to multi task and prioritise
• Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
• Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)

Additional Information:

• Genuine career progression / into management role
• Based in Epsom
• Monday – Friday, 9am – 5.30pm
• Onsite parking
• 20 days holiday plus bank holidays
• Pension scheme
• Genuine career progression