Digital Support Specialist

Digital Support Specialist

Leatherhead, Surrey (Hybrid model)

Why work for us?

• Competitive salary of up to £26,650 per annum [depending on experience]
• A workplace pension scheme
• Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
• Private Medical and Dental cover
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Digital Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Digital Integrations Manager, the Digital Support Specialist supports products, services and journeys across our digital estate. You’ll support our partners to use our APIs and PCL Portals, acting as 2nd line support for our portals and 1st line support for our integrated partners. The role will enable partners to access their PCL accounts via their own platforms or our self serve portal, supporting partners to adopt the right digital solution for their needs.

You will also:

- Engage with new and existing partners including to support partner calls and manage their integrated solution set-up or portal access

- Work collaboratively with colleagues and partners, contributing the digital strategies across our markets, performing regular reviews of our digital services and ensuring familiarity with digital enhancements prior to implementation

- Develop and maintain relationships with external stakeholders

- Analyse rejection statistics and identify ways to reduce, providing suggestions for the ongoing development and management of digital services.

- Participate in internal projects, acting as SME

- Statistical reporting as required.

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as our Digital Support Specialist, you will need:

- Experience of using a core operating system or CRM for data entry, configuration and change

- An innovative approach to resolving issues

- The ability to develop and maintain key relationships with external stakeholders, representing PCL positively in the market

- The ability to analyse detail and focus on details

- Effective prioritisation skills, effectively managing your workload to deliver within the role

A financial services or insurance background would be beneficial to your application, in particular in the area of digital support.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role