Our client is a well-established global organisation based in Leatherhead, Surrey.
The HR Operations Coordinator plays a responsible role in achieving a first-class HR service to our client's people, underpinned by excellent customer service and effective query resolution. Responsibilities
- Oversee general HR administration tasks as requested by the HR Operations Lead.
- Handle all genera HR correspondence required throughout employees' employment lifecycle.
- Ensure accurate updating of Workday for new starters, changes to existing employees, and leavers.
- Organise, file, and maintain HR documentation, ensuring accuracy and currency.
- Maintain 100% accuracy in Workday data reflecting changes made during monthly payroll processing.
- Manage queries and actions in the HR 'In-box'.
- Process sickness and absence forms.
- Familiarisation of the recruitment processes and systems to facilitate smooth onboarding of new hires.
- Provide timely correspondence for new employees, including offers of employment, references, security documentation, new joiner letters, and induction packs.
- Collaborate with the Benefits Advisor to administer company benefit schemes, providing necessary documentation for payroll actions.
- Administer the sale and purchase of holidays, ensuring accurate recording for payroll and statistical purposes.
- Manage the probationary process and associated documentation.
- Execute transactional processes across the employee lifecycle, adhering to metrics and service level agreements.
Experience Requirements
- Qualifications in HR or related discipline (desirable).
- Some previous initial HR experience or equivalent experience
- Ability to handle work of a sensitive and confidential nature.
- Strong communication skills, both written and verbal
- Flexible, enthusiastic, and positive 'can-do' attitude
- Team player with the ability to work on own initiative and prioritise workload.
- High degree of accuracy and attention to detail
- Demonstrated decision-making and problem-solving skills.
- Demonstrated ability to manage competing tasks and stakeholder expectations.
- People systems experience and knowledge and intermediate proficiency in the Microsoft suite.
- Good relationship management and communication skills, and a demonstrated commitment to a customer service mindset.
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