Accommodation Manager

Location: CO Postcode

Job Type: Full-time, Permanent

Effective Date: Immediate

Salary: £35,000 - £40,000

Reed Colchester are delighted to be supporting our client seeking a talented, enthusiastic, and passionate Accommodation Manager to join their team on a full-time permanent basis. The successful candidate will be responsible for overseeing the standards and operations of accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining their holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.

Day-to-day of the role:

Prioritise guest satisfaction by ensuring professional and courteous communication at all times.
Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
Manage linen stock levels and the overall linen process to ensure efficient operation.
Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organized.

Required Skills & Qualifications:

Proven experience in a similar role within the hospitality or accommodation sector
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Commitment to delivering high standards of guest service
Knowledge of Health & Safety and COSHH regulations
Strong organisational skills with the ability to manage multiple tasks simultaneously
Flexibility to work during peak season and manage off-season preparations

Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development.
Dynamic and supportive work environment.

To express your interest in the Accommodation Manager position, please click Apply!