Business Support Team LeaderColchester 30K-35KRole Summary:This exciting team leadership role will see you managing a business support team within a leading financial services organisation. Your responsibilities will include overseeing daily operations, implementing new systems to enhance efficiency, and ensuring compliance with regulatory standards.You'll work closely with the Business Support Manager, ensuring the team provides exceptional administrative support across the organisation while contributing to continuous improvements in workflows, client service, and resource management. You'll get to know everyone across the business in this role!The role demands an experienced team leader with excellent organisational skills, the ability to manage workloads, and a talent for building relationships both internally and externally. A hands-on approach and the flexibility to handle a variety of tasks will be key to success.Key Responsibilities:

Oversee the daily operations of the business support team, managing workload and delegating tasks
Implement new technologies and systems to improve business support functions and overall efficiency
Monitor workflows, ensuring processes are efficient and meet legal and regulatory requirements
Take a proactive approach to handling service requests and act as a point of escalation for client queries
Ensure all business support activities comply with legal and regulatory standards
Monitor and implement risk management procedures to mitigate potential risks
Manage and develop team performance to meet department objectives
Oversee resource allocation, ensuring adequate support across all departments

Key Skills:

Proven experience in a similar role with extensive knowledge of Microsoft Office packages. Perhaps you have been a PA in a financial services organisation looking to diversify your role?
Financial services experience, familiarity with accountancy software and understanding of business support processes within an accountancy practice desirable
Leadership Skills: Proven ability to lead, inspire, and develop a team
Communication Skills: Strong written and verbal communication skills, with the ability to build relationships with both clients and colleagues
Organisational Skills: Exceptional organisational and time-management skills, capable of prioritising workload in a fast-paced environment
Problem-Solving: Strong decision-making and problem-solving skills, with a focus on continuous improvement

If you have the drive to lead a business support function while ensuring top-tier service and operational excellence, this is an excellent opportunity for you to make a lasting impact.

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