- Oversee the daily operations of the business support team, managing workload and delegating tasks
- Implement new technologies and systems to improve business support functions and overall efficiency
- Monitor workflows, ensuring processes are efficient and meet legal and regulatory requirements
- Take a proactive approach to handling service requests and act as a point of escalation for client queries
- Ensure all business support activities comply with legal and regulatory standards
- Monitor and implement risk management procedures to mitigate potential risks
- Manage and develop team performance to meet department objectives
- Oversee resource allocation, ensuring adequate support across all departments
- Proven experience in a similar role with extensive knowledge of Microsoft Office packages. Perhaps you have been a PA in a financial services organisation looking to diversify your role?
- Financial services experience, familiarity with accountancy software and understanding of business support processes within an accountancy practice desirable
- Leadership Skills: Proven ability to lead, inspire, and develop a team
- Communication Skills: Strong written and verbal communication skills, with the ability to build relationships with both clients and colleagues
- Organisational Skills: Exceptional organisational and time-management skills, capable of prioritising workload in a fast-paced environment
- Problem-Solving: Strong decision-making and problem-solving skills, with a focus on continuous improvement