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Position: Customer Service Administrator
Location: Colchester, Essex
37.5 hour per week
Salary: Up to £25,000 per annum
Are you an excellent communicator with a keen eye for detail? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer service? If so, we want to hear from you!
About Us: We are a leading office supplies company, dedicated to providing top-quality products and exceptional service to our clients. Our team is at the heart of our success, and we are looking for a dynamic Customer Service Administrator to join us in Colchester.
Key Responsibilities:
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and exchanges accurately and in a timely manner
- Maintain detailed and organized records of customer interactions and transactions
- Coordinate with other departments to ensure customer needs are met
- Assist in the resolution of any customer complaints or issues, ensuring satisfaction
- Contribute to continuous improvement initiatives within the customer service department
- Exceptional communication skills, both written and verbal
- Outstanding attention to detail and organizational skills
- Ability to multitask and manage time effectively
- Positive attitude and strong problem-solving abilities
- Previous experience in a customer service or administrative role is preferred
- Proficiency with MS Office and CRM systems is a plus
- Competitive salary up to £25,000 per annum
- Friendly and supportive team environment
- Opportunities for professional growth and development
- Convenient Colchester location with great transport links
