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Job Title: Customer Service Representative
Benefits & Perks:
?? Competitive salary based on experience
�?? 28 days holiday, including public bank holidays
�? Modern, contemporary offices with air conditioning
?? Staff lunchroom
?? Professional staff uniform
?? Private car park
?? Training and development programme
?? Opportunity to join a successful and growing organisation
About Our Client:
Our client is a leading company in the Office Supplies sector, providing office solutions to both the private and public sectors. With a turnover of over £10 million and a growing customer base, they are the industry leader in East Anglia. Offering a wide range of products and services, they pride themselves on their knowledgeable and experienced staff. With a logistics chain covering East Anglia, Essex, and now London, their customer base extends nationwide.
About The Job:
As a Customer Service Representative, you will join our friendly and dedicated team to further grow our business. Your passion for providing outstanding customer service will be the key to your success in this role.
Key Responsibilities:
?? Develop strong customer relationships, becoming the friendly face of our organisation
?? Handle customer inquiries and requests with a positive and upbeat telephone manner
?? Assist the sales team by engaging in quality conversations to drive sales
?? Process customer orders accurately, ensuring timely delivery
?? Communicate with customers regarding order status and resolve any issues or delays
?? Maintain confidentiality of customer information
?? Demonstrate commercial awareness when placing orders or quoting customers
?? Use internal task dashboard to manage customer transactions and requests
The Person:
?? Passionate about providing excellent customer service
??�???? Professional, conscientious, and friendly
?? Strong IT skills and attention to detail
?? Numerically proficient and capable of multitasking
?? Confident and patient telephone manner
?? Strong written and oral communication skills
�? Focused, driven, and self-motivated
?? Enthusiastic team player
?? Desire to learn, progress, and build a career within our organisation
?? Minimum 2 years customer service experience in an office-based environment preferred
Join our team and contribute to our continued success! Apply today by submitting your CV. We look forward to hearing from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
