Back to searchCustomer Success Executive
Coburg Banks Technical
Posted 3 days ago, valid for a month
Colchester, Essex CO4 5WY, England
£26,000 per annum
Full Time
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Sonic Summary
- A family-run business supplying educational supplies is seeking a Customer Success Executive in Colchester.
- The role involves providing first line support to customers, managing inquiries, and identifying sales opportunities.
- Candidates should have experience in order processing and CRM systems, with strong customer query management skills.
- The position offers a salary of £27,500 plus a bonus scheme, and requires relevant experience.
- This is a permanent full-time role with opportunities for career development and a supportive work environment.
This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Success Team delivering the very best service to its customers, you would play a key role ensuring customers are proactively engaged with on a continual basis, including inbound and outbound activity, to promote longevity in relationship and profitability.
This is a permanent full-time role based from newly renovated offices in Colchester, salary £27,500 plus bonus scheme. Perks will include ongoing support and coaching from both internal and external sources, free onsite parking, staff BBQs, plus a friendly and positive team working environment.
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The Role
As a confident and well-organised Customer Success Executive you would provide first line support to customers by taking incoming calls and e-mails to resolve any issues they may have, addressing issues at source and unearthing any potential problems and offering prompt issue resolution to drive customer satisfaction, NPS and retention.
You would support a team of Account Managers, managing their email inboxes, creating quotations, helping with sample and info requests, processing of sales orders, handling of queries, customer contact, system training for new sales people, booking of sales appointments and compiling associated account history, buying patterns and notes.
You would also be expected to identify sales opportunities through continual proactive and reactive conversation, and either fulfilling yourself or ensuring Account Manager engages with the customer to complete the sale.
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The Candidate
- IT competent with experience in Order Processing and CRM systems, Excel proficiency would be an advantage
- Good typing skills will be required for quick processing of orders
- Accurate processing of data with attention to detail
- Confident on the phone, strong customer query management skills
- Not afraid of upselling and looking for sales opportunities
- Organised and able to prioritise activities and multi-task
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The Company
A highly regarded third generation family business, supplying schools and colleges throughout the Southeast for 50 years. Offering an attractive salary, this is a fantastic chance to develop your career and work with a business dedicated to offering outstanding service, where people work hard and are encouraged to excel.
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Interested? If you think you're right for this Customer Success Executive role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
