Customer and Service Coordinator
Congleton (Hybrid)
Competitive Salary DOE + Company Pension Scheme + Bonus Scheme + 25 Days Holiday + Bank Holidays + Death in Service + Health Cover + Training
37.5 Hours per Week - Monday to Thursday 08:30 to 17:00, Friday 08:30 to 15:30
Customer and Service Coordinator required for an industry leading provider of laboratory equipment. This is a fantastic opportunity for someone looking to play an integral role within a position that offers variety during an exciting time of company growth.
The successful candidate will need experience overseeing and coordinating the delivery of professional services. Candidates will need to demonstrate experience managing customer relationships and hold leadership experience.
Reporting into the company’s Head of Operations, the Customer and Service Coordinator will oversee the delivery of services to customers through a field-based engineering team. You will be a key point of contact for customers and will ensure projects are completed by the engineering team on time and within budget.
The Customer and Service Coordinator Role:
· Managing customer relationships – acting as a ‘trusted advisor’ and their main point of contact
· Oversee the delivery of multiple projects at a time, including monitoring the quality of service and balancing customer requirements and internal resources
· Will lead an engineering team of eight, which will involve offering guidance, conducting reviews, identifying training needs
· Management of resources and budgets
· Identify process improvements
· Provide the Head of Operations with sales support – this will involve preparing quotes and presentations, however training on this can be provided
· Using CRM to take customer orders
· Occasional travel to customer sites for site surveys
· Hybrid – 3 Days in Office, 2 Days working from home
The Customer and Service Coordinator Candidate:
· Experience with delivering professional services
· Experience using Microsoft Office
· Leadership experience
Back to searchCustomer and Service Coordinator
Luton Bennett
Posted a day ago, valid for 11 days
Congleton, Cheshire East CW12, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The position of Customer and Service Coordinator is available in Congleton, offering a competitive salary based on experience, along with a comprehensive benefits package including a company pension scheme and health cover.
- This role requires candidates to have experience in overseeing and coordinating the delivery of professional services, as well as managing customer relationships.
- The successful applicant will lead a team of eight engineers, ensuring projects are completed on time and within budget while acting as the main point of contact for customers.
- Candidates should possess leadership experience and familiarity with Microsoft Office, as well as the ability to identify process improvements and manage resources effectively.
- This full-time position involves a hybrid work model, requiring 37.5 hours per week, and candidates should have relevant experience in a similar role.
