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We have an exciting opportunity to recruit a Tenant Liaison & Support Officer on a permanent contract, paying 28k per annum.
Your new role
- Providing support, assistance and advice to elderly and vulnerable people whom are wanting to have repairs, adaptations or home improvement work within their properties
- Maintaining regular contact with customers throughout each stage of the process, ensuring systems are updated regularly with new information
- Carrying out administrative duties such as telephone calls, booking appointments, preparing visit packs, sending out surveys/letters and conducting case reviews
- Assisting with general enquiries and completing requests for information
- Liaising with customers, colleagues, contractors and other supporting agencies/individuals
- Producing regular reports and working within managed budgets
What you'll need to succeed
- Proven experience within the building industry, ideally within social housing and have dealt with the general public
- Strong communication, interpersonal and customer service skills
- Experience of working within a busy office environment
- Desirable - working with vulnerable and/or older customers
- Ability to work under pressure, meeting deadlines with good planning & organisational skills
- Driving licence with access to own vehicle
What you'll get in return
- Permanent contract (6 month probation)
- 28k per annum plus mileage reimbursement
- 35 working hours per week
- Generous annual leave entitlement, pension plan, occupational sick pay scheme
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
