Client Support Assistant

Client Support Assistant

Monday - Friday. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 2:30pm (37.5 hours per week with 30 minute unpaid lunch)

(for the right experience, part time - school hours will be considered)

Salary: £24,000 - £26,000 (depending on relevant experience)

Corby. Full time - office based

Permanent

Match Recruitment are recruiting on behalf of their client based in Corby. Our client provides a niche service where they support residential homeowners with compensation claims if they have public equipment on their property. This role is very much back office customer support and administration - supporting their B2C clientele.

We’re looking for a very competent Administrator and Customer Service professional that is comfortable being on the phone for the majority of the day. You’ll be the person that answers the inbound calls coming into the office, which is circa 20 per day. You’ll make outbound calls (nothing sales related) to check in on existing claims, ask for missing documents and provide general updates. This is all office based.

What your day to day will look like:

• Acting as the first point of contact by phone, email and written letters for members of the public, answering the front door buzzer and dealing with deliveries/ and or people
• Managing the company inboxes relevant to cases and enquiries and ensuring that communications are directed to the appropriate person
• Opening, sorting, scanning and processing the daily inbound and outbound post, including ensuring that the CRM system is updated to the correct workflow steps etc
• Responsible for the team electronic and paper filing systems
• Completion of data entry and acknowledgement of all new instructions within work area and assisting others in their work area as required
• Confirming the eligibility of all new instructions, ensuring that all the relevant documentation to evidence eligibility is secured from the client to enable the submission of the case
• Actively communicating and liaising with clients where additional outstanding information or documentation is required from them
• Working under the direction of senior team members and working with field based colleagues, where needed to support the efficient throughput of cases
• Sending completion letters upon full payment of fees
• Responsible for supporting specific colleagues with all administrative tasks as required and directed by Management
• Updating email and letter templates as directed/required by Management
• Building and maintaining good relationships with key internal and external contacts
• To assist with General Office duties such as recycling, supply management and office housekeeping etc

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.