- Order management and processing of HC orders.
- Daily contact with customers providing clarity on status of orders either current or future.
- Raising of Sales orders into GSS ERP system.
- Add orders to the WMS system based on available stocks to allow fulfilment of orders.
- Ensure the accurate shipment of orders and associated paperwork.
- Maintain a high level of customer service support for HC customers.
- The main point of contact for customer order queries.
- To Identify orders that cannot be processed without additional information, documentation, or clarification, and flag the order accordingly.
- To maintain databases/ ERP system as required.
- To assist with department clerical work and/or any other duties as indicated by line leader.
- Support the investigation of any subsequent customer complaints or dissatisfaction.
- Support the logistics team when needed to allow the smooth processing of orders to HC customers.
- Maintain the accuracy of the customer order book in the company systems.
- Maintenance of the sales order mailbox.
- Liaising with transportation for prompt pick ups.
- Plan and track the shipment of final products according to customer requirements.
- Strong IT/systems use, with strong Excel skills (Pivot Tables, VLookUps etc)
- Experience managing internal communications, working cross functionally to deliver results.
- Strong interpersonal skills are also essential to effectively interact with all teams, areas and levels of the business.
- Be looking to continuously improve and can demonstrate ability to remain calm under pressure.
- Adhere to health, safety and environmental policies and procedures to ensure safety and well-being self, other staff and visitors.
- Assertive, optimistic, resilient and welcomes change.
- Engages interest and participation of others.
- Proactively contributes to the team.
- Is self-aware and has a collaborative approach to dealing with others.
- Shows moral courage, openness, and honesty in all dealings.
- Self-motivated and able to work under pressure.
- Ability to work with little supervision and track multiple processes.
- Ability to work in a multicultural environment.