Customer Service Representative

Job Title: Customer Service Representative

Are you an experienced Customer Service Representative?
Do you consider yourself proactive, detail-oriented, and an asset to a busy team? Are you based in or around Corby?

We have a6-month fixed-term roleavailable in Corby. This position is ideal for someone with strong customer service skills who is organized, responsive, and adaptable.

Role Overview

As aCustomer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.

Location: Corby (hybrid, on-site for 4-5 days per week initially, then 2-3 days remote after 12 weeks)
Rate: 26,606 per annum / 14.00 per hour (PAYE)
Contract Length: 6 months, with potential for extension
Shift Pattern: Full-time, 36.5 hours per week (9:00 AM start with flexible hours based on business needs)

Key Responsibilities:

• Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
• Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
• Order Fulfillment: Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements.
• Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.

Essential Requirements:

• Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
• Technical Skills: Familiarity with SAP (training provided) and Excel for data management is preferred.
• Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.

Desirable Skills:

• SAP knowledge or similar order management software experience.
• Proficiency in Excel for reporting and data insights.

Benefits:

• Competitive salary with paid holidays
• Comprehensive CV advice and career support
• Exclusive online discounts on dining, shopping, and more
• Referral bonus of 300 for each successful candidate you refer
• Potential for career advancement and permanent roles

Does this role sound like a match? Apply today!If your profile aligns with our requirements, a team member will be in touch to discuss the next steps.