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IT Support Engineer

Robert Half
Posted 19 days ago, valid for 7 days
Location

Corby, Northamptonshire NN17 5AR

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for an IT Support Engineer to join our client with a salary of up to £30,000.
  • The role requires at least one year of experience in end-user support and the ability to manage first-line duties independently on-site.
  • Responsibilities include logging incidents, providing first-class customer support, and collaborating with senior team members to improve technical skills.
  • Candidates should have formal qualifications like CompTIA A+ or equivalent experience and experience with O365/M365, Windows 10/11, and technical troubleshooting.
  • The position offers opportunities for hybrid working after probation and includes a bonus opportunity.

IT Support Engineer

We are seeking an IT Support Engineer to join our client on a salary up to £30,000 as an IT Support Engineer on-site. This role would require an IT Support Engineer competent in first line duties, managing end user support, with the IT Support Engineer operating almost independently on site. The IT Support Engineer will also look toward hybrid working following probation and bonus opportunity.

Responsibilities:

  • Act as a friendly and helpful interface to users within our clients' Corby-based environments.
  • Logging of incidents to our Service Desk platform, including 1st line fixes wherever possible.
  • 2nd line resolution wherever possible, seeking to grow in knowledge and experience.
  • Work with more senior members of the team to develop technical skills and increase first-time fix rates.
  • Communicate with clients via telephone, Teams, email, or in person as required.
  • Build the Knowledge Base to support the expansion of the support team.
  • Provide first-class customer support and maintain a positive representation of the company.
  • Provide effective incident management.
  • Detailed logging of incident and problem management information.
  • Strive for customer satisfaction at all times.
  • Ability to work independently and demonstrate initiative to achieve results.

Competencies:

  • Experience in end-user support provision within a dynamic and fast-paced environment.
  • Proven track record of delivering outstanding customer service and support.
  • Formal qualifications in end-user support (e.g. CompTIA A+ as a minimum) or equivalent experience.
  • Friendly demeanour, positive 'can-do' attitude, and strong work ethic.
  • Excellent personal planning and organisational skills.
  • Ability to fit well within a small team and demonstrate professionalism when required.

Experience in the following areas:

  • O365/M365
  • Windows 10/11
  • VMware
  • Microsoft Teams
  • Basic IP networking
  • Technical troubleshooting
  • Wi-Fi Technologies

Desirable Experience:

  • SCCM/MECM
  • PowerShell
  • PRTG
  • Microsoft NAV
  • SAP

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.