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Job Title: Customer Service Representative
Location: Corby
Contract Type: Ongoing (with potential to go permanent for the right candidate)
We are currently recruiting for Customer Service Representatives to join a large client in Corby, working within their busy Customer Interaction Department. This is an excellent opportunity for individuals looking to build a career in customer service with a well-established company.
Job Overview:
- Training Duration: Approx. 7 weeks (9am - 3pm, Monday - Friday)
- Post-Training Shifts: Monday to Friday, between 8am - 6pm (7.5 hours per day)
- Some shifts will require occasional evenings until 10:30pm, 1 in 5 Saturdays, 1 in 6 Sundays, and 2 Bank Holidays per year
- Part-Time Shifts: Monday to Friday, either 17:30 - 22:30 or 18:30 - 22:30
- Hybrid Working: Potential available after 12 weeks, depending on business needs
Key Responsibilities:
- Handle customer enquiries via incoming telephone calls
- Identify and order spare parts/accessories
- Cross-sell products and services where applicable
- Provide high-quality customer service and support
Skills & Experience Required:
- Strong communication skills (both verbal and written)
- Confident and able to use your initiative
- Excellent attention to detail
- Highly customer-focused with a passion for helping others
- Computer literate with the ability to use various systems
- Flexible and adaptable to shift patterns
- Positive attitude and professional demeanor
Additional Information:
- Training: 7 weeks (9am - 3pm, Monday - Friday)
- Shifts Post-Training: Monday to Friday, between 8am - 6pm (7.5 hours per day)
- Occasional Evenings: Until 10:30pm
- Weekend Shifts: 1 in 5 Saturdays, 1 in 6 Sundays, and 2 Bank Holidays per year
- Hybrid Working: Available after 12 weeks, depending on business needs
If you're looking for a rewarding career with a supportive team and the opportunity to go permanent, we would love to hear from you. Apply today to take the next step in your customer service career!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
