Essential Skills:
- Lead the Service Desk team in delivering exceptional end-user support, utilising Jira ITSM to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met.
- Collaborate with MOD stakeholders, external vendors, and SOC partners, ensuring full integration with MOD security frameworks and policies for a secure, compliant environment.
- Lead the end-to-end implementation and improvement of ITSM processes, with a focus on customising Jira ITSM and ServiceNow to meet MOD standards, enhancing workflows, and aligning with ITIL best practices.
Benefits:
- Paying up to £50,000
- Private healthcare plan
- Unlimited annual leave allowance
- Fully funded training & certifications
DK Recruitment is acting as an Employment Agency in relation to this job vacancy.