Service Desk Manager

DK Recruitment are seeking a Service Desk Manager to join our clients growing team based at MOD Corsham. This role will oversee and manage the service team, ensuring high-quality service delivery, efficient incident response, and robust platform operations aligned with MOD standards. This role includes managing ITSM processes through Jira for end-user support, overseeing ServiceNow platform operations on AWS, and driving continuous improvement initiatives across the environment.

Essential Skills:

• Lead the Service Desk team in delivering exceptional end-user support, utilising Jira ITSM to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met.
• Collaborate with MOD stakeholders, external vendors, and SOC partners, ensuring full integration with MOD security frameworks and policies for a secure, compliant environment.
• Lead the end-to-end implementation and improvement of ITSM processes, with a focus on customising Jira ITSM and ServiceNow to meet MOD standards, enhancing workflows, and aligning with ITIL best practices.

Location: Corsham/Hybrid

Benefits:

• Paying up to 50,000
• Private healthcare plan
• Unlimited annual leave allowance
• Fully funded training & certifications

If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.

DK Recruitment is acting as an Employment Agency in relation to this job vacancy.