Customer Service Team Leader

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Posted a day ago, valid for 13 days

Coventry, West Midlands CV6 3BF, England

Full Time

Life Insurance

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Sonic Summary

The Customer Service Team Leader position is with a rapidly growing client based in Coventry, offering a salary between £31,000 and £36,000 per annum depending on experience.
The role requires at least 2 years of experience in a senior customer service role within a busy B2C environment.
Key responsibilities include leading the Customer Support Team, coaching and mentoring staff, and ensuring exceptional customer service delivery.
Candidates should possess strong leadership, process improvement skills, and be effective communicators with the ability to analyze data.
The position offers hybrid working, 25 days of holiday plus a birthday holiday, and various company benefits including private medical insurance and pension plans.

Customer Service Team Leader - Rapidly growing Coventry based client - Salary between £31,000pa - £36,000pa dependant on experience - Hybrid working available.

Job responsibilities:

Responsible for leading the Customer Support Team.

Engage and inspire those you lead to achieve their goals & key company KPI's.

Be an influential coach, mentor and help drive the development of those around you.

Provide help and advice to customers using company products.

Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.

Keep accurate records of discussions or correspondence with customers & staff.

Creating and implementing reports and providing KPI's analysing the customer service levels we provide and identify trends to report back to HOD / rest of the business.

Ensuring that all staff always stay at the correct level of training and be a part of the training process.

Able to implement efficiency projects within customer support and support the rest of the business with larger cross-departmental projects.

Collaborate with other areas of the business to assist in ensuring the customers receive the best customer experience possible.

Skills & Experience required:

Leadership experience with a confident attitude.

Process improvement, coaching and developing people.

Effective and confident in communicating and building relationships at all levels - internal and external stakeholders.

Educational qualifications to support the ability to analyse data.

Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP) At least 2 years of experience in a customer service senior role in a busy B2C environment.

What is in it for you?

25 day holiday, plus 1 birthday holiday

Opportunity to purchase/sell up to 5 days holiday per year

Pension - Standard Life

Group Life Assurance

Group Income Protection Insurance

Private Medical Insurance

Worldwide Travel Insurance

Hybrid working

If you want to join a company that offer first class training, support and excellent company benefits then apply now!!

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