Customer Service Advisor

Cactus Search

Posted 14 hours ago, valid for 10 days

Coventry, West Midlands CV6 3GN

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The Customer Service Advisor position is the first point of contact for customers, providing professional service via calls, live chats, and emails.
The role requires a salary of £25,000 and candidates should have proven experience in a contact centre environment.
Working hours are from 8:30 am to 5 pm, Monday to Friday, and the position is fully on-site in Coventry.
Key responsibilities include resolving customer queries, maintaining query logs, and contributing to team service level agreements.
Ideal candidates should possess excellent communication skills, a genuine passion for customer service, and strong problem-solving abilities.

As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in CoventrySalary - £25,000 Duties:

To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
Resolve customer queries with the aim of right first time
Record all customer contacts across all platforms updating systems accordingly
Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries)
Maintain up to date query logs with agreed SLAs
Logging and working returned post

Experience:

Proven experience in a contact centre environment
Genuine passion for speaking to customers and an excellent communicator
Excellent customer service skills
Background within the Utility or Finance industry would be desirable
Excellent problem solving skills
Good IT literacy - Microsoft packages
Strong team working ability

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