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Customer Service Complaints Administrator

Customer Service Complaints Administrator

Reed

Posted 15 hours ago, valid for a month

Coventry, West Midlands CV6 3GN

£20,000 - £24,000 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

This is a temporary hybrid position located at the Warwick Science Park, lasting until March 2025.
Candidates must have previous experience working in a complaints environment and possess strong numerical skills.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, along with excellent word processing skills is required.
Good customer service abilities and strong communication skills, both written and oral, are essential for this role.
The salary for this position is competitive, but specific figures are not provided in the job description.

A temporary position upto March 2025

This is a hybrid role, three days from home and two days in the office at the Warwick Science Park.

Previous experience of working in a complaints environment is essential.

Skills to be demonstrated:

Ability to input onto databases accurately and in a timely manner and a good level of numerical

ability

Ability to use a wide range of Microsoft Office packages particularly in the areas of Word, Excel and Outlook
Excellent word processing skills and a good working knowledge and comprehension of written English, including correct grammar.
Good customer service and care skills, with a commitment to continuously improving the service user experience.
Good listening and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience.

For further details please contact Alison Cowdrill in the Reed Milton Keynes Office

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