Customer Support Team Leader

Customer Support Team Leader

Location: Baginton, Coventry
Salary: £30,000 - £35,000 per annum
Benefits: 25 days holiday plus bank holidays, free on-site parking, and career development opportunities

Are you ready to lead a dynamic team within an innovative and forward-thinking company that is shaping the future of technology? Do you thrive on delivering exceptional customer experiences and driving team success? If so, this could be the opportunity for you!

Our client is a trailblazer in the design and manufacture of cutting-edge electronic and mechanical devices that are revolutionizing industries worldwide. Known for their commitment to quality and innovation, this is a company that values its people as much as its products. By joining this ambitious and growing organization, you'll be part of a collaborative and energetic team that's passionate about creating products that make a difference.

As the Customer Support Team Leader, you will:

• Lead, inspire, and mentor a team of five talented customer support professionals to deliver outstanding service.
• Be the go-to expert for both general customer support and aftercare services, including warranty management and technical troubleshooting.
• Serve as an escalation point for complex cases, ensuring that every customer interaction exceeds expectations.
• Drive team performance through regular coaching, setting KPIs, and identifying areas for continuous improvement.
• Work closely with other departments, such as production, quality control, and sales, to resolve customer issues efficiently and effectively.
• Optimize support processes and introduce innovative solutions to enhance the customer journey.
• Organize and deliver training sessions to ensure your team remains skilled and motivated.

We're looking for a passionate Customer Support Team Leader with:

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or leadership position.
• A natural ability to motivate and develop a team, with a focus on collaboration and success.
• Hands-on experience in aftercare services, including handling warranties and technical support.
• A background in supporting electronic or mechanical products is highly desirable.
• Previous experience using SAP or a similar ERP system is a significant advantage.
• Familiarity with working for a manufacturer or seller of goods is a plus.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• A proactive approach to problem-solving and process improvement.

• A competitive salary of £30,000 - £35,000 per annum.
• 25 days holiday plus bank holidays.
• Free on-site parking.
• A vibrant and supportive work environment where innovation thrives.
• Opportunities for professional growth and career progression within a company that values its people.
• The chance to be part of a business that's driving innovation in a high-tech, high-impact industry.

If you're a driven and enthusiastic Customer Support Team Leader looking for an exciting new challenge, this is your chance to make a real impact. Join a company that's not just about products-it's about people, innovation, and creating a better future.

Apply now to become a key player in this exciting journey and lead a team dedicated to delivering exceptional customer support!

INDH