We are pleased to assist our client with their recruitment for two I.T. Customer Support Representatives.Seeking dedicated and empathetic Customer Support Representatives to join a growing team. This individual will be responsible for providing exceptional support to customers, addressing their inquiries and concerns, and ensuring their satisfaction with products and services.Hours of Work: Monday to Friday 09.00 - 17.30.1. Respond promptly and professionally to customer inquiries through various channels, including phone, email, and live chat.2. Provide product information, technical assistance, and troubleshooting support to customers experiencing issues with our solutions.3. Manage customer accounts, including updating account information, processing orders, and tracking shipments.4. Collaborate with the sales and technical teams to resolve complex customer issues and provide timely feedback.5. Log and track customer interactions in our CRM system, ensuring accurate records and documentation.6. Identify trends in customer inquiries and escalate potential product or service issues to the appropriate teams.7. Participate in ongoing training programs to stay current on industry developments and improve customer support skills.MS Office essential with intermediate Excel required.Minimum of 2 years of experience in a customer support or service role, preferably within the technology industry.Opportunities for professional development and career advancement.
Back to search
IT Customer Support Respresentative
Thefutureworks
Posted a day ago, valid for 24 days
Coventry, West Midlands CV6 3GN
£20,000 - £24,000 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Our client is seeking two I.T. Customer Support Representatives to join their growing team.
- Candidates must have a minimum of 2 years of experience in a customer support or service role, preferably in the technology industry.
- The role involves providing exceptional support to customers through various channels and managing customer accounts.
- The working hours are Monday to Friday from 09:00 to 17:30, and proficiency in MS Office with intermediate Excel skills is essential.
- Opportunities for professional development and career advancement are available, with a competitive salary offered.