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We are seeking a CyberArk Security Analyst with expertise in Privileged Access Management (PAM) and Endpoint Privilege Management (EPM) to join a dynamic security operations team. The successful candidate will play a key role in managing CyberArk-related incidents, resolving user tickets, and maintaining privileged access security. This role requires strong problem-solving skills, technical expertise, and a proactive approach to security operations.
Key Responsibilities:
- Incident Management: Monitor, investigate, and resolve CyberArk-related security incidents and alerts.
- Ticket Handling: Manage support requests related to privileged access, troubleshoot technical issues, and ensure timely resolution.
- Security Operations: Maintain and configure CyberArk PAM/EPM solutions, ensuring system stability and security best practices.
- User & Access Support: Assist users with privileged account access, password vaulting, and security policies.
- Root Cause Analysis (RCA): Perform RCA for recurring issues, implement preventive measures, and optimize security configurations.
- Compliance & Audits: Ensure adherence to GRC, ITIL, and security frameworks such as HMGSPF, JSP 440, and MOD Cyber Security Directives.
- On-Call Support: Participate in a 24/7 support rotation for critical security incidents.
Required Skills & Experience:
- Minimum of five years' experience in cybersecurity, with a focus on CyberArk PAM/EPM and privileged access security.
- Hands-on experience managing CyberArk incidents, troubleshooting, and user access issues.
- Strong knowledge of IAM, security principles, and privileged access controls.
- Familiarity with ITIL processes (incident, change, and problem management).
- Active SC clearance (British Nationals only; dual citizenship cannot be considered).
- Cybersecurity certifications (CISSP, SANS, ISACA) are highly desirable.
Preferred Skills:
- Experience with network security, domain structures, and compliance audits.
- Knowledge of Arcon EAM/PAM or similar privileged access solutions.
