Estate Services Support Co-ordinator

We are brave, we are ambitious, we are honest, and we are Citizen!

Here at Citizen, our purpose is to provide homes that are a foundation for life.

Location: Torrington Avenue Coventry

Work pattern:  37 hours per week, Monday to Friday (7am - 3pm Mon - Thurs and 7am - 2.30pm Friday)

Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for.

We are looking for dynamic team player to join our admin team within our Estates and Services department. The team delivers a wide variety of services across our estates and as such you will be required to use several IT systems so a very good knowledge of not only basic systems such as Word, Excel, PowerPoint, and Outlook, but the use of bespoke systems is required (fully training will be given), with the ability to switch between different systems during the working week.  

In housing you can make a real difference, the role of Estate Services Support Co-Ordinator will involve:

• Supporting and monitoring work and action plans
• Carrying out data inputting to ensure up to date records are kept and targets are being adhered to.
• To work as a team with other Citizen staff.
• Collating weekly figures.
• Supporting the Estates Teams with any admin functions.

As an Estate Services Support Co-Ordinator, we need you to have:

• Experience in general admin duties as part of the role including, minute taking, preparation of letters, production of reports and stats for presentation and all other office procedures.
• Experience with dealing with customers and other external agencies enquires both verbally and written is required, along with proven excellent customer services.
• Good understanding of Data Protection & Confidentially is essential in this role.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive terms and conditions

• Annual leave starts at 25 days per year  plus bank holidays and increases with length of service
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

Find our more about our Belonging and Inclusion Strategy which is attached.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 7th November  2024

Interview date:  11th November 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.