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- Manage incoming calls and respond to inquiries with professionalism and courtesy, demonstrating excellent phone etiquette.
- Monitor all incoming service job sheets and assessing what is required next.
- Contacting engineers for further information to aid the quoting of additional work where needed following a service visit.
- Work with the Service Manager and Service Support Senior Administrator on all aspects of the service department
- Contact suppliers for part information so that jobs can be costed
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
- Service work/breakdown analysis
- Engineering qualification or experience would be ideal
- Demonstrates an excellent understanding of what is needed to provide Technical Support to customers and internal staff
- Proficiency in using computerised systems, Microsoft Office including Word and Excel
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent attention to detail and accuracy in all work performed.
- Confident decision-making ability
- Effective communication skills, both verbal and written.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Must be able to commute to Coventry
