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Warehouse Administrator

Pertemps Coventry
Posted 7 days ago, valid for 17 days
Location

Coventry, West Midlands CV6 3GN

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role involves providing high-quality service to customers by managing warehouse-related inquiries such as new starter setups and relocations.
  • Candidates should have experience in an administrative role, ideally within a warehouse environment, and possess strong communication skills.
  • The position requires attention to detail and the ability to work both independently and as part of a team.
  • Proficiency in IT, particularly in Word, Excel, and Microsoft Online, is essential, along with familiarity with CRM systems like Salesforce.
  • The salary for this position is competitive, and candidates should ideally have at least 1-2 years of relevant experience.

Role Overview and Purpose:

To provide the highest standard of service to customers by efficiently managing enquiries related to warehouse operations, such as new starter setups, relocations, and cancellations. This role ensures that each customer experience is handled smoothly, efficiently, and with a high degree of quality.

Responsibilities and Objectives:

  • Handle all warehouse-related enquiries in a courteous and professional manner.
  • Process enquiries received in the designated inbox and CRM system in a timely manner.
  • Maintain accurate records of customer requests and update cases with all necessary details.
  • Process new customer requests, relocations, and cancellations within the administrative platform.
  • Ensure that customer-specific information is accurate to support correct setup and efficient service.
  • Collaborate closely with the planning and implementation teams to deliver a high level of service to customers.

Who We’re Looking For:

Skills and Abilities:

  • Strong communication skills, both verbal and written.
  • Ability to work independently as well as part of a team.
  • Eagerness to learn and grow new skills.
  • Strong attention to detail.
  • Excellent focus on customer satisfaction.
  • Ability to proactively support colleagues and customers.

Qualifications and Experience:

  • Experience in an administrative role, ideally in a warehouse or similar environment.
  • Background in working within a process-driven setting.
  • Familiarity with service level agreements and the ability to meet them.
  • Proficient in IT, especially Word, Excel, and Microsoft Online.

Desirable:

  • Ability to use initiative and suggest improvements.
  • Experience with CRM systems, such as Salesforce.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.