Account Manager

ACCOUNT MANAGER - Hybrid Role

Job Overview:

FORE, the Retail Consultancy side of Menzies, is seeking a commercial, assertive, and forward-thinking Buyer to join the team in the fast-paced Newspaper, Magazine, and Collectables industry. The role focuses on managing key relationships with accounts, publishers, and distributors, ensuring the successful execution of business plans and driving revenue growth across Menzies Group Companies. Strong data analytical skills are required.

The Details:

• Shift Pattern / Days: Monday - Friday / 09:00am - 17:30pm
• Salary: £30,000 - £40,000 dependant on experience
• Location: Hybrid Role 

Key Responsibilities:

Processes:

• Measure, analyze, and report on retailer-focused KPIs.
• Work with Customer Support to generate and communicate product ranges and reports.
• Plan and implement value-added activities across key accounts, sharing learnings.
• Ensure timely communication and action of internal/external requests.
• Review best practice guidelines and store training materials, updating as needed.
• Contribute to new policies and strategies to commercialize ideas.
• Identify workflow blockages and propose solutions.

Customer:

• Explore opportunities to support sales and attract new customers across Menzies Group.
• Ensure customer satisfaction by meeting and exceeding targets.
• Build and execute joint business plans with customers.
• Maintain professional, efficient customer communication and service.
• Organize and attend internal and external meetings, providing minutes and progressing actions.
• Build strong relationships with both internal and external customers.
• Flexibly support other business areas as needed.

Finance:

• Agree funding targets with retailers and explore income opportunities.
• Manage invoicing and ensure timely payments.
• Control travel budgets and expenses in line with company policy.
• Follow up on overdue invoices for payment recovery.

Key Skills & Competencies:

Essential:

• Proficient in Excel, Word, PowerPoint, Business Objects, and SAP.
• Knowledge of the Newstrade industry, particularly retail.
• Experience in buying or account management, with commercial experience.
• Strong communication skills with internal and external stakeholders.

Desirable:

• Familiarity with Office 365, Power BI, and Teams.

Additional Notes:

• Job responsibilities may evolve over time.
• Performance reviews are conducted annually.
• Adherence to company policies is required.

If you're a strategic thinker with a passion for customer success, we invite you to apply and join our mission to deliver exceptional service.

Benefits:

• Pension Scheme
• Life Insurance 
• Cycle2Work scheme
• Employee Assistance Program
• SPIRIT Awards - Peer to Peer recognition

INCLUSION:

Menzies Distribution is committed to creating a fair and inclusive environment, where employees feel safe, proud, and valued. We seek to recruit people from the widest talent pool, who reflect the society in which we work, and encourage an inclusive culture where people can feel empowered to be their very best, which is what makes us strong as a business with an increasingly agile workforce.