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Job Title: Housing and Facilities Officer
Head Office Location: Brindley Place, Birmingham
Job Location: CV4 9YR
Salary - £ 9837.00 per annum
Contract type - Permanent
Working hours -Part Time (14 hours per week)
About the role
- To provide an efficient, high quality, customer focussed service for residents and colleagues
- To manage rent accounts both current & former, including service charges and other income recovery services
- To ensure that rent, service and other charges are set and reviewed in line with legal requirements and regulatory standards
- Managing voids and allocations, maintaining up to date housing waiting lists
- To work in conjunction with the Locality Teams and Direct Services teams to ensure a seamless service to residents and one that promotes effective business operations
- Providing contact, advice and guidance to customers
- Management of ASB Issues under the direction of the Business Support Manager
- The promotion and marketing of our services
- Attend customer meetings when appropriate and necessary
- Comply with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsible
- Staff line management responsibilities, including recruitment and selection
- Assist the business support manager in the preparation of Reports / KPI`s that fall under the remit of the Business Support Services.
- Repairs management
About you
- Do you have excellent knowledge of Housing Management?
- Do you have experience of managing rents and other charges and collection of former tenant arrears, Voids & Allocations responsibilities, and Tenancy Management issues?
- Experience of raising purchase orders, getting invoices authorised and tracking against budgets, Processing and managing Direct Debits and Submitting Housing Benefit claims?
- Do you have knowledge of Health and Safety?
- Do you have good working knowledge and experience of using Microsoft Office software such as Outlook, Word, Excel, PowerPoint
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; 25 days annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.
How to apply
If you wish to apply for this role please email a copy of your up to date CV to (url removed) .
It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Close Date for applications:
11/10/2024
